Support.

This is where we can help and ensure that you get the best out of all your systems and ensure that you receive the maximum benefit without having to spend unnecessary costs on your IT setup and support.

Types of Support we provide:

Telephone:

All of our contract clients are offered free telephone support from the hours of 9am to 6pm to help resolve quick IT problems and queries.

Remote Support:

We can configure your site for remote support through an Internet connection and find that many problems can be fixed quickly and efficiently.

Onsite Support:

For our contract customers, on-site maintenance is included and part of their contract, as is troubleshooting. For customers who have prepaid support, the hours worked are simply taken off their balance. Other customers can call and arrange an appointment. We can give you a quote for a larger job or we can provide support for an hourly fee as and when you need it.

Take a look at the Support contracts we offer!

Installations:

We can supply and install equipment and software as required and also offer a follow up support service. All of our software and equipment are from trade distributors at very competitive prices which we pass onto our clients.

What type of Support do you require?

First Line Support:

If your company has no onsite computer support, Clever Ruby can offer you a first-class professional service you can depend on.

Second Line Support:

For a company that already has some onsite computer expertise, Clever Ruby engineers can either assist that person with specialist skills, or help with the workload, especially at busy times.

Absence Cover:

Clever Ruby engineers are happy to work in place of your IT staff if they are absent for any reason.

Regional Support:

If your company has employees who work from home either fulltime or part-time we can offer cost-effective IT support. This is also useful for subsidiary offices when the company's head office is based elsewhere.